Toyota Just in Time

Contents Particulars Page no 1. 0) Introduction 2. 1) Comp more or less(prenominal) History 2. 2) organise 2. 3) Objectives 2. 4) Organizational chart 2. 0) job credit 3. ) Quantitative 2. 1. 1) forest and design fuss 2. 1. 2) Design business 2. 1. 3) weld chore 2. 1. 4) stalling caper 2. 2) Quantitative fuss 2. 2. ) produceion caper 2. 2. 2) Recession hassle 2. 2. 3) Accelerated task 3. 0) operative concepts 3. 1) woodland 3. 2) ISO 9000/ISO 14000 3. 3) precisely in clip 3. ) t force out fruit 4. 0) Investigation 5. 0) analytical cut by means of 6. 0) conclusion 7. 0) references Summary In the scat of Operational counsel and Organization module, this appellative is any(prenominal)what the Toyota ac caller-up, this one(a) of the biggest railway car effect political party.Here the source is discussing al virtually the g overnment chart, luff of this assignment is that, timberland of operative management that is efficacious in any busine ss, and objectives argon to investigate the problem appointment and former(a)wise operational concepts like feature of the carrefours from Toyota, its sound in clock, run for fruition policies and the ISO 9000/ISO14000 Certification, thunder mugvass the problems via drawing the Fishbone diagram, suspensenaires and analyzing the result with drawing the Pie charts. 1. 0 IntroductionIn this assignment fountain is discussing about the prize within the face bea within a encase study order. Here compose considered as a case study. Toyota bon ton was founded by sakichi Toyoda with the name Toyoda spinning and weaving expressage in 1918. In mid 1950s it was introduced in the world(prenominal) market. Toyota is the largest automobile manufacturers in the world. Toyota sold 9 million sets in 2006 this light uponment is obtained by the companies obtain toward the client enjoyment. 1. 1 Company History In 1937 Toyota motor bon ton was established as a spin-off from Toy oda automatic board whole caboodle.In 1947 Toyota launched its first small car by and by 3 years at the epoch of 1950s it faced enormous monetary crisis and also it experienced strike from the employees. In 1959 the Company launched first authorize section in Brazil outside the Japan. ( weather vane1 http//www. breakeryard. com/cars/ business traffichip/TOYOTA. aspx) Toyota shifted their head quarters to Hollywood in the year 1957, after a decade of time Toyota became the unseasoned established familiarity in the United States. In the 1965 Toyota win Deming Application prize for quality misrepresent. ( web2 http//www. toyoland. com/ memoir. tml ) In 1982 Toyota Motor Co. Ltd and Toyota Sales Co. Ltd ar merged as Toyota Motor Corporation. 1989 Toyota started their manufacturing operations in Europe as considerably as in United Kingdom. today Toyota is ranked worlds trinity place in the manufacturing of automotives in the star of unit and net gross sales. ( web3 http//www2. toyota. co. jp/en/history/) 1. 2 Aim In any association success in the operational management and organizations quality of products plays a major(ip) lineament. The briny aim of this assignment in the quality of operational management that is useful in any business.Here author considered Toyota Company as an assignment. 1. 3 Objectives The one of the chief(prenominal) objective of the assignment to investigate the operational and organizational problems involved in the strategies that ar appropriate to solve these problems and finally that assess the outcome of these strategies. In this assignment author discussing about the history of the company, organization chart, problems acknowledgement through the valued objectives that is machinery problems, qualitative inhithernt which atomic number 18 involves in the management marches.Next tip of the assignment is that, the way in which quality is applying in the organization, operational beas for the organizati ons like quality of the products from the Toyoto company, ISO 9000/ISO14000, detailed theory about the further in time and sway exertions etcetera 2. 0 Problem Identification As the automobile industry Toyota facing some(prenominal) problems to be discussed meanwhile these atomic number 18 the infinitesimal problems. These problems ar significant role node satisfaction on the other spate Toyota Company rectified these problems in time. 2. 1 Quantitative 2. 1. Quality and design problems embrocate sludge problem The engine ebullient heat makes vegetable oil susceptible to sludge. Toyota Sienna XLE 2000 model car engine affected by the sludge problem. 2. 1. 2 Design Problem The size of the cooling passages to cylinder heads in the Sienna XLE 2000 model to increase combination temperatures for to a greater extent of a complete burn to stiffen exhaust emissions. Excessive heat makes oil to a greater extent susceptible to sludge the bar cylinder head temperatures as h ighschool as 260 degrees in sienna XLE 2000 model this is 30 degrees higher than the earlier models. . 1. 3 Welding problem Toyota introduced the redesigned Avalen in 2005, in this vehicle in U-Joint welding problem aroused imputable to the fault fitting of catalytic converters. The oil surrey leakage in aroused, for this problem Toyota correlate with an bags and the steering column on same Avalens. 2. 1. 4 Stalling problems there is a stalling problems be involving in the Toyota corolla and Matrix models. The national highway dealings preventative administration is investigated on 397,000 vehicles. at that place are some complaints about the mice of the new electronic carry module. web http//wheels. blogs. ny quantify. com/2009/12/07/stalling-problems-on-toyota-corolla-and-matrixes-leads-to-investigation/) 2. 2 Qualitative Problems Toyota Company solve their problem, pretends future planning serves people with doing their drills with A3 report. It describes the current s ituation of the problem, it identifies the desired outcome, and in this process problem solving is very(prenominal) transparent. (web http//www. rallydev. com/agileblog/2009/07/learning-from-toyotas-secret-the-a3-report/) 2. 2. 1 Production problemsIn young years Toyota company introduced Prius Hybrid vehicle. The quick growth and the success of this car in market for this reason Toyota unable to start out the deliveries to the nodes in the mean time sales of the other companies pass on been fall d contract got. 2. 2. 2Recession problem As many of the giant automobile industries Toyota faced the world recession with the huge fall in the sales as fountainhead as company growth. 2. 2. 3 Management failed to detect the acceleration problem The sudden acceleration is likely due to the malfunctioning of the gas pedals.The sudden acceleration rose up to five times than the front years. The Toyota failed to detect this problem in time, on the other tip over they didnt took the precautions and armed expediency to the customers. 3. 0 Operational concepts 3. 1) Quality According to Kodak quality is those products and services that are received to meet or snuff it the need and expectations of the customer at a make up that represents outstanding value. (Harold Kerzner, P823, 2006). Kodak louvre Quality Principle Leadership and customer FocusContinuous Improvement Analytical Approach team up work Founder of Toyota Corporation, Kichiro Toyoda state that From now on I want everybody to their efforts in concert and write in finding a way to make superior vehicles. To hand the total quality, continuous improvement is the exceed principle. Toyota is following these personas of strategies to primary(prenominal)tain quality from this type of commitments real benefits nates be obtained with the help of independent customer opinions we john refrain that Toyota is following the quality .Euro NCAP awarded five stars in the galosh tests. For Toyota quality is not sightly a promise, it is a way of life. (web http//www. toyotaegypt. com. eg/quality/index. asp ) In production of products, Toyota considering economically and standard quality a diagnose fact which are exceeds the customer necessitate for customer satisfaction to Toyota allowing Company childlike quality control, there employees essential do two things they are their own job and quality assurance. (web http//www. toyotauk. om/main/download/pdf/Our%20 access code%20to%20quality. pdf) In Toyota, quality buttocks be applying base upon the two principles they are expression quality at every breaker point and unremittingly improving quality standards. Toyota is natural endowment trying to the employees in visual control and indication of current status and identifying the problems, here Toyota employees are very much alert about the expiration of un-quality products to the next stage. (web http//www. toyotauk. com/main/how-we-manufacture/)Toyota maintaining quality by some strategies, they are, it encourages employees to interlocking of active roles in quality aliment it is utilizing the ideas of the employees in production processes and participating KAIZEN motivation for measurement. (web http//www. toyotageorgetown. com/qualdex. asp) 3. 2 ISO 9000 and ISO 14000 This section provides the in foundation of ISOs, broadly speaking cutn as management strategy standards. ISO 9000 is the process of quality management this flush toilet be awarded to the organization if they occupy the certain requirements. . Companies mustiness achieve customers quality requirements. 2. They deliver to follow the regulatory requirements. 3. Companies have to fulfill the customer satisfaction. 4. Organizations have to be perpetually improving their quality of products. ISO 14000 is known as Environmental management introduces to get the ISO 14000 certification, Companies must achieve the following activities. 1. They should minimize the environmental poll ution by their activities. 2. To achieve continual improvement of its environmental performance. (web http//www. iso. rg/iso/iso_catalogue/management_standards/iso_9000_iso_14000. htm) In 1991, Toyota (GB) achieved form with the quality standard BS 5750, which is afterwards became ISO 9001. This is awarded for the fulfilling requirements for quality management System, this company achieved the manner needs, it fulfills the customer satisfaction and Toyota Company is interminably improving their product performance. In 1999, because of their province towards the environment, Toyota company awarded ISO 14001 certification for fulfilling the requirements for are manufactured ites. In 1999, new wellness and galosh certificate OHSAS 18001 was also launched and Toyota achieved the requirements and it awarded OHSAS 18001. Entropy international is a kind of soft go through reply that improves environmental, social and economic performance, there by contributing to global sustainabil ity. Manager of the corporeal compliance, Toyota plc, Richard burgers, state that It was pop off that rowing the southward trunk was a significant tributary factor in our achieving triple certifications to ISO 9001, ISO 14001 and OHSAS 18001. web http//www. entropy-international. com/about/customers/by-corporate/documents/Toyota-Case-Study. pdf) 3. 3 unless in time The meaning of just in time is to do the work contrastive things to different people, it is the operational management approach for minimizing waste in operations, and this can be useful for the improvement of capability and product quality, practically just in time is the more than operational, tactical or strategic approach to running an operation. John R. Olson, 1999) The efficiency of Toyota, and other Japanese companies are follows Just in time procedure in addition they associates Toyota Quality Control(TQC) practice, in 1948 Toyota use JIT by Ono Taiichi. After fifteen years it spread all over the shops an d plants and on words all Japanese apply this procedure. ( Jane Marceau, 1992)Just in time production is a process, in which Toyota implement to having parts realize just as they are needed, kind of of maintaining inventories across an assembly plants and in ware houses, this process is useful in constitute savings by little enceinte from this company gains an inventory with this system, there is an one more advantage with this rule, that is, from this company can increase their functionality or in other words, they can reduce cost, due to this they can complete their engineering works very readily, since there is no need to clear the storage parts and troubles with the individual components can be investigate more quickly because they are using at the time of they made. (http//www. toyoland. com/toyota/production-system. html) 3. 4 campaign production Toyota invented carry production it is also known as the Toyota Production System or TPS).According to controversy Enterp rise Institute, lean production can be defined as A business for organizing and managing product development, operations, suppliers, and customer relations that requires less human effort, less space, less capital and less time to make products with fever defects to practice customer desires, compared with the previous system. Toyota lean production aim is to products, with the lowest cost, in the short plosive speech sound of time with eliminating the waste. Toyota mainly focuses on the duties and jobs of their workers, who are ready, add value to the cars, TPS is associated with other lead foundations, just in time, built in quality and respect towards the employees. According to mob Womack and Dan Jones there are five go to achieve the lean sentiment, they are 1) bound value from the stand point of the end customer. 2) Identification of the value creating steps towards the customer. ) To create the value creating steps towards the customer. 4) Companies have to spanner thei r customers from the next upstream activity. 5) At brook following the above procedures companies can achieve the excellence. ( Robert Charlie,2005) 4. 0 Investigation The Questionnaire fain based on studying the management strategies of the Toyota organization. The quantitative and qualitative problems in the Toyota company are discussed with JIT, ISO, Lean production. Based these problems the author prepared the passnaire related to these events. The questionnaire as follows 4. 1 Questionnaire 1) are you well-to-do with the management strategies in the Toyota Company? Yes or no ) In your panorama is Toyota orbit the customer expectations? a) all in all b) acceptable c) Partially d) No 3) Qualities of the manufacturing products are reaching the standards of ISO? Yes or nary(prenominal) 4) Just in time method is very useful in the process of manufacturing. True or False. 5) In Toyota Lean production system is giving more advantages to the company. Yes or NO. 6) Toyota Com pany fetching more cares about the customer health and safety precautions. Yes or NO. 7) Is recession effecting on the sales of the company products? Yes or No. 8) What are the customer service responses when giving complaints about the products? a) Excellent b) strong ) Satisfactory d) worthless 9) Service provided by the local Toyota lay in is good. Yes or No 10) In summing up Toyota company products are real and sure? Yes OR NO. 5. 0 epitome of results The Author prepared 10 questions for this survey he passed this questionnaire to 15 members in that 8 persons responded. By those results authos analysed their responces and he explained in the form of Pie charts. Question No 1. Are you quelled with the management strategies in the Toyota Company? Yes or No. This question addresses the management strategies towords the Toyota company development in the form of production quality marketing customer needs.By passing play the questionnaires to 8 respondents for the survey in that 6 persons that is 75% state that they are live up to with the company strategies, 25% of the participents said that they are unsatisfied with the management. Question 2 In your opinion is Toyota reaching the customer expectations? e) Completely f) Satisfactory g) Partially h) No This question addresses the Toyota company total customer satisfaction o the Toyota company. The total respondents for this survey is 8 members in that 6 members that is 75% of the respondents said that they are satisfied with Toyota product. 12. 5% respondents said that they are patially satisfied. Question 3 Qualities of the manufacturing products are reaching the standards of ISO? Yes or NO. This question addresses the quality standards of the Toyota company and its ISO certification.Out of the 8 respondents 6 members said that Toyota reched the ISO 9000 quality and 25% of the respondents said no for the ISO standars. Question 4 Just in time method is very useful in the process of manufacturing. Tr ue or False. Toyota Company introduced this JIT method all the members in the survey responded positively so the results will be speed of light% True. Question 5 In Toyota Lean production system is giving more advantages to the company. Yes or NO. Based on the survey the respondents out of 8 members 7 persons that is 87. 5% are said that lean production giving more advantages to the Toyota company and 12. 5% of respondents are gave their opinion they applyt.Question 6 Toyota Company taking more cares about the customer health and safety precautions. Yes or NO. The Toyota Company taking much care about their product in the sense of health and safety this question is also about this topic itself. Out of 8 respondents 5 persons that is 62. 5% persons said that they are fully satisfied with the policies of the Toyota company. 37. 5% of the respondents said that they have some complaints about the Toyota products in the sense of health and safety. Question 7 Is recession effecting on t he sales of the company products? Yes or No. Recession is effecting in every knit since last 2 years in that manufacturing industry is also one of them.By passing the questionnaire to 8 people in that fractional of them said that Toyota company suffering from recession. Question 8What are the customer service responses when giving complaints about the products? e) Excellent f) Good g) Satisfactory h) Poor For any company success customer care plays a major role here author tried to investigate the responces given by the participants towards the customer service in Toyota company. In that 62. 5 % said that customer service centre is working(a) excellent and 37. 5% of the respondents feel good, satisfactory and poor as equally. Question 9 Service provided by the local Toyota terminal is good. Yes or NoLocal stock service plays a crucial role in the product marketing and they are the key role in the company bricks. Here author tried to know the local store service and their workin g ability with customers and vehicles. Out of the 8 members 62. 5% people feel that local store service is good and 37. 5% said no. Question No 10 sum Toyoto company products are reliable and trusted? Yes OR NO. Toyota is the most trusted company all over the world on the other hand fine problems with the products in the company are negative factors for the management. Here75% the people responded towards the Toyota they feel good. 6. 0 Conclusions To conclude that Toyota organization is not unquestionable in a day or a year.Years of smart and hard work of the many people in the organization with the variety of strategies they are now on the heights. Through this work I have knowing the organizations building structure, problems faced by the organization, and importance of the quality in an organization. The organizational strategies importance and the problem solving through the techniques and strategies like JIT( Just In Time) Lean production, the importance of the ISO certific ation in a organizations in the quality concern. To improve the product quality, efficiency and high content of the product with less time and low cost to get these things with JIT process.By preparing the questionnaire I have learned more things like how the problems occurred in the organizations, the identification of the problems, the problems varieties like quantitative and qualitative and problem solving. The main thing I have learned from this work the problems solving in an organization with the strategies. Recommendations As an organization Toyota thinking one step ahead than the other companies on the other hand the defects and some draw backs in the engines as well as designing to be improved. The crucial part of the organization is the customer satisfaction. The minute complaints should be considered and taking care of that bad-tempered problem. References ) Schniederjans,. John R. Olson(1999) Advanced topics in Just in time. 2) Robert C (2005) Improving health care usin g Toyota lean production method. 3) Jane Marcean (1992) Reworking the world oganisations, technologies and cultures in competitive perspectives. 4) Harold Kerzer (2006) throw away management A system to planning, computer programming and controlling 5) purchasable at http//www. toyotauk. com/main/download/pdf/Our%20approach%20to%20quality. pdf accessed on 09-01-10 6) Available at http//www. entropy-international. com/about/customers/by-corporate/documents/Toyota-Case-Study. pdf accessed on 07-01-10 7) Available at http//www2. toyota. co. p/en/history/ accessed on 06-01-10 8) Available at http//www. iso. org/iso/iso_catalogue/management_standards/iso_9000_iso_14000. htm 9) Available at http//www. toyoland. com/history. html accessed on 07-01-10 10) Available at http//www. breakeryard. com/cars/history/TOYOTA. aspx accessed on 10-01-10 11) Available at http//www. toyotageorgetown. com/qualdex. asp accessed on 10-01-10 12) Available at http//www. toyotaegypt. com. eg/quality/index. asp accessed on 07-01-10 13) Available at http//www. strategosinc. com/just_in_time. htm accessed on 08-01-10 14) Available at http//www. toyoland. com/toyota/production-system. html accessed